What are the Characteristics of Effective Operations Control Groups?

Deloitte & Touche
Dawn Patterson, Principal
Runtime: 3:45

Key Takeaways

Effective World Class Operations Control Groups:

1. Have a broad-based understanding of processes from the front end through all operational processes and to end users.
2. Break down processes to their finite components.
3. Have strong analytical or investigatory skill sets within the group to help identify root causes.
4. Act as an improvement coach for the organization.
5. Increasingly become an exception-based control group over time.